Refund policy

We only sell perishable food items therefore products cannot be returned once purchase has been made.  

To be considered for a refund photographic proof of a low delivered quality must be sent over to treavsexcape@gmail.com within 24hours of receiving your order.  

To start a refund request, you can contact us at treavsexcape@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

No exchange on products purchased 

Refunds
Refunds can be considered under special circumstances. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at treavsexcape@gmail.com.